Zeina Toure, Owner
Much of my experience as a social worker was spent in a local hospital in the intensive care units. I met people who were sometimes experiencing some of the hardest days of their lives. One thing I always found hard was that when a patient left the ICU, my work with them as a social worker would end. Families would ask me if I would still be their social worker when they went to the next unit. "No." I would say, "But you'll be in good hands." The golden reassurance in healthcare.
The family would joke "Oh, darn." A partial joke. But not all the way. I remember what it was like when my family member was hospitalized and we found the one person who finally heard our concerns and our need for support. Once you've found trust in a healthcare industry, you want to hold on. It can take so long to explain the situation again, to try to present it in a way that the new face in front of them would have to care -- even though you can't imagine that someone wouldn't.
I wondered then, why did we fragment this support? Why not have someone who can remain along your side to help you with access important healthcare resources.
You don't need to prove to me that what you care about is important. I know that it does. I know that you need someone who will listen to you, who will advocate for your needs,
Who We Are!
Our team is here to remain by your side as you navigate through your healthcare needs. That means creating trust. Here is a little bit about who we are and about the case managers, home helpers, or counselors you might be paired with.
Zeina Toure, LCSW
Counselor, Case Manager
From: Fairfax County, VA (born in Dakar, Senegal)
Education: LCSW, ACMA Certified, B.S. Psychology; B.S. Human Development
Languages: English, French, Spanish
Zeina is the founder and owner of New Phase Navigation. She created the vision of a community care team from her dedication to community work and from seeing some of the connections that were formed in healthcare settings that she felt would be valuable to have value in the community. She has over 10 years of experience as a clinical social worker at public safety net hospital, supporting families in answering questions about next steps in light of their health conditions. Zeina enjoys a little bit of everything. She loves to learn about different cultures and to try new foods. She plays the saxophone and likes seeing live music performances.
Get In Touch: zeina@newphasenavigation.com
Christie Musselman, RN
Office Administrator
From: Denver, CO (born and raised!)
Education: Sociology and Spanish.
Favorite Book:
She lived and studied in Guadalajara, Mexico. Upon returning to Denver, she worked in social services in the metro homeless community before returning to school to get her Bachelor of Science in Nursing from the University of Colorado at Denver. She spent several years as a clinical RN in the Inpatient Acute Care setting before transitioning to Case Management. She has worked in Case Management for the past 8 years, and has been the Nurse Educator for a local Inpatient Care Management Department. You can catch Christie outdoors -- running, hiking walking, you name it. And she will likely have a book in her hand. Some of Christie's favorite books are
Kymberly Ward
Kymberly has been a flight attendant. She is one of our trusted case managers. She provides you with a reassurance and perspective as you lay out a plan of care. Kym enjoys spending time with her husband and her son.
Promise Onyibe
Favorite Dish:
Promise is from Nigeria, West Africa. He is one of our Home Helpers who will put you in a better mood right away. He enjoys trying new foods, exercising
Rachael Sheaffer
Is our Lead Case Manager. She has experience as a social work supervisor as a local hospital and spends time getting to know her environment. She loves taking care of her two cats!